Welcome to our store for Chess Sets, Chess Boards, Chess Computers, Chess Software and Chess Clocks. We have hundreds of fine chess products from the world's finest chess store - ChessBaron. We ship worldwide. Our chess pieces are of the finest woods such as ebony, redwood (also known as bud rosewood and red sandalwood), rosewood and sheesham. Our boards are solid genuine wood products, not the veneer that most chess stores supply.

June 24, 2006

Couriers for our Chess Sales - Oh Dear!

Filed under: Chess Retailing — Baron Turner @ 9:55 pm

Well, kinda. Only they make us do it instead of themselves. It’s not as if we don’t give a reasonable business over the months. We have many parcels, some small some large, but courier profit margins are so thin that they appear to try anything on to make that little extra. Our packages from chess sales are generally between 3 and 15KG’s. So how come we have entries of 44 KG’s in our bill? Human error they say, we’ll get another bill out to you. Well, hang on, what about these re-delivery charges? Half our entries for the month have corresponding re-delivery charges, which in some cases would significantly affect any profitability for the sale (once Gordon Brown has his VAT cut, the Credit Card’s have their cut, the payment gateway theirs and the transaction processing company get their cut)… And whilst you’re sorting all that out those redelivery charges, what about those prices for chess deliveries Northern Ireland, Scottish Highlands and the Isle of Man?

Yes, we’re working with new couriers for our chess store, actually a broker who will sort out the right courier for the area of country, including Europe. With billing errors, if paid, it would be a wonder that we would make any profit from our chess store at all sometimes. What with the chess suppliers trying to get every penny possible, more and more customers trying for discounts on their chess sets, customer returns and now couriers doubling their bill, its a daily struggle. Mmmm, but I’d rather be in chess than in logistics. The key is to keep an eye on everything and not to trust bills from suppliers and couriers. We have a small company do our order fulfillment, and the guy who heads it also has the task of going through the couriers bill with a toothcombe - we’re fortunate to have someone so methodical and meticulous.

We managed to get our bill almost halved for the month of May, that kind of reduction really helps the bottom line. I think we can continue working with this broker. It’s a struggle to get couriers at the right price. Any suggestions anyone?

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